Privacy Policy

Last updated: December 2024

At Afrisafaris, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

Information We Collect

Personal Information

  • Name, email address, and phone number
  • Billing and shipping address
  • Payment information (processed securely through payment providers)
  • Passport details (for international travel requirements)
  • Travel preferences and dietary requirements

Automatically Collected Information

  • IP address and browser type
  • Device information and operating system
  • Pages visited and time spent on our website
  • Referring website addresses
  • Location data (with your permission)

How We Use Your Information

  • Process and manage your safari bookings
  • Communicate with you about your reservations
  • Send booking confirmations and travel documents
  • Provide customer support and respond to inquiries
  • Send promotional emails (with your consent)
  • Improve our website and services
  • Comply with legal obligations
  • Prevent fraud and enhance security

Information Sharing

We may share your information with:

  • Service Providers: Hotels, lodges, and tour operators to fulfill your booking
  • Payment Processors: Secure payment gateways to process transactions
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In case of merger, acquisition, or sale of assets

We never sell, trade, or rent your personal information to third parties for marketing purposes.

Data Security

We implement appropriate security measures to protect your information:

  • SSL encryption for data transmission
  • Secure servers and databases
  • Regular security audits and updates
  • Limited access to personal information
  • PCI DSS compliance for payment processing

Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Request deletion of your data
  • Opt-out of marketing communications
  • Restrict processing of your information
  • Data portability

To exercise these rights, please contact us at privacy@afrisafaris.com

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience. For more information, please see our Cookie Policy.

Contact Us

If you have questions about this Privacy Policy, please contact us:

Afrisafaris Privacy Team

Email: privacy@afrisafaris.com

Phone: +254 700 000 000

Address: Westlands, Nairobi, Kenya

AFR Wilderness Safaris Limited — Trading as Afrisafaris

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